UX Writer

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

At GoTo group we follow a simple premise, “Go Far, Go Together”, UX Writers make this possible by helping users navigate the product and improve user experience to help them in accomplishing their goals. Through understanding both business and user inputs, you will be the primary advocate for all our user communication by creating clear, consistent, and helpful messaging. From marketing messages, product copywriting, and all the way to agent/ops user communication, you will work with different teams in Merchant Lending to craft the voice of all our products.

🎨 Job Description

  • Understand the product briefs and be able to present ideas/solutions to the team under the supervision of the Writer lead
  • Effectively craft content for features and improvements
  • Proactively seek feedback to improve your work
  • Proactively seek knowledge about your craft and the industry to stay relevant
  • Participate in end-to-end design processes involving researchers, designers, product, business, and engineering teams. You will also get to engage with marketing and sales to ensure the content is cohesive
  • Own your assigned scope and organize assigned tasks; which includes communicating updates and progress via the provided forums and channels
  • Utilize design reviews to gather feedback to improve the quality of your deliverables and provide critique where needed
  • Possess strong communication and collaboration skills with stakeholders

🤹🏻 Skills

  • A Bachelor’s degree and a minimum of 3 years of copywriting or product writing experience for digital products or services
  • Creative storytelling flair with a user-focused mindset and a drive to write engaging and effective content
  • A structured portfolio of written work that shows your ability and problem-solving skills, a bonus if it demonstrates business impact and results
  • Excellent written and verbal communication, proofreading, and editing skills in English and Bahasa Indonesia
  • Ability to collaborate and set expectations effectively with stakeholders, act as a strategic partner in product strategy, and be an advocate for our users
  • Comprehensive and punctual communication with excellent documentation discipline
  • Develop original ideas, and demonstrate a detail-oriented thought process
  • Open to participate in user research to improve the quality of work
  • Ability to multitask and prioritize work across multiple projects simultaneously

🍩 Benefit


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