UX Researcher

PT Krom Bank Indonesia Tbk, a subsidiary of Kredivo Group, is a licensed Indonesian bank, regulated and supervised by OJK (Indonesian banking regulator).

With Krom, we're looking for new ways to make banking easier and more convenient for Indonesian millennials. We're excited to be a part of the digital transformation of the banking industry and we’re motivated by the vision of building Krom into the most preferred digital bank in Indonesia.

🎨 Job Description

  • Conducting UX research to understand user needs, preferences, and pain points.
  • Planning, conducting, and analyzing qualitative and quantitative research studies.
  • Utilizing survey tools like Typeform to design and distribute surveys to users.
  • Analyzing quantitative data carefully to identify patterns, trends, and insights that can support product development.
  • Collaborating with design, development, and product management teams to interpret research findings and generate relevant recommendations.
  • Assisting in the development of user personas, user journeys, and user testing.

🤹🏻 Skills

  • Minimum 1 year of experience in UX Research field.
  • Strong understanding of UX research processes, both qualitative and quantitative.
  • Ability to work effectively within a team and collaborate with other team members.
  • Proficient in using various survey tools, such as Typeform.
  • Strong quantitative data analysis skills, with the ability to translate data into valuable insights.
  • Excellent communication skills, including the ability to articulate research findings clearly and effectively.
  • Creative, innovative, and interested in user experience.

🍩 Benefit

Krom

Jakarta
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