UX Researcher (Junior)

BukuWarung helps MSMEs to manage their cash and credit transactions. Merchants receive 3x faster repayments and see increased cash flow due to the automatic payment reminders sent by the app. The app tracks all transactions including credit, expense, and sales, and helps merchants get cash flow visibility through business reports.

🎨 Job Description

  • Researching and translating user behaviors into great user experience insights
  • Plan and conduct qualitative research, including field observations, interviews, usability studies, diary studies, competitive studies for existing and future products
  • Plan and conduct quantitative research, such as structuring and analyzing surveys to evaluate impact of product changes and potential of new products
  • Work closely with product managers, designers, executives, engineers, and analysts to ensure that your research will have impact on every aspect of the product, may it be in a form of physical, digital, space, or service experiences
  • Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel creative deliverables
  • Adapt and innovate research methodologies and share with the team to help enrich the team's skills and expertise
  • Advocate curiosity and empathy towards users (customers, service providers, partners) across the company
  • Analyse users’ insight and translate the result into list of feature recommendation

🤹🏻 Skills

  • We are looking for a UX Researcher who are curious by nature, passionate at heart, equipped with an abundance of empathy for people and meet our minimum qualifications
  • Relevant education in Human Computer Interaction, Human Centered Design, Psychology, Anthropology, or related fields
  • 2+ years experience in conducting research on customer behaviours and local culture
  • Professional fluency in Bahasa Indonesia and English
  • Ability to ask, answer, meaningful and impactful questions
  • Excellent interpersonal, communication, collaboration and presentation skills
  • A passion for improving people's life through design and product solutions
  • High knowledge about different products, apps, websites -- always on the lookout for new innovations

🍩 Benefit


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