UX Researcher

We are an Indonesian-based technology unicorn born in 2010, with a focus on helping to create a fair economy for all. Through our online and offline commerce platforms, we want to provide everyone with options and opportunities to get more out of life. Serving more than 6 million online sellers, 6 million Mitra Bukalapak, we also completing our services, with a B2B e-procurement line named Buka Pengadaan Indonesia (BPI) in 2019, and in 2020 launched Buka Investasi Bersama (BIB) a digital-based mutual fund selling agent.

Some of the other achievements including Satyalancana Wira Karya Medal of Honors for our Founders, Achmad Zaky in 2016 and Fajrin in 2019, ranking 14th in Financial Times’ list of High Growth Companies in the Asia Pacific, HR Asia’s Best Companies To Work For in 2019 - 2020, and The Best Contact Center Indonesia 2018 and 2019 by the Indonesia Contact Center Association (ICCA)

🎨 Job Description

Bukalapak is currently working remotely due to COVID-19. So, this role doesn’t require you to move at the time being.

  • Work with the product team, business team and data science team to decide which topic/issue requires further examination on user research
  • Preparing user research plans (goals, scope, measuring methods, scenarios and user criteria) with tools required for the user research
  • Execute methods, synthesize, documenting and give feedback with results on user-research using usability testing, interview or other research methods according to the specified research goals
  • Work with product team to decide next priorities and product development stages based on issues and insights found from user research to accomplish OKRs or related teams
  • Work with UX Design team to create user journey for product development to accomplish KPIs of related teams
  • Become a consultant for product team on reviewing user flow and user experience on related products

🤹🏻 Skills

What you need to have (i.e., Minimum Qualifications)

  • Minimum 2 years of experience in UX Research field
  • Excellent communication skills and top-notch presentation skills
  • Passionate to understand users and their motivations
  • Various range of knowledge of qualitative & quantitative methods
  • Experienced with research tools, such as: SPSS, Morae, Tobii, etc

What would make you stand out from the crowd (i.e., Preferred Qualifications)

  • Experiences with wireframeing/prototyping
  • Experiences with visual and interaction design
  • Experiences with cross-cultural products and international research

🍩 Benefit


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