UX Researcher

Ruangguru is the largest and most comprehensive technology company in Indonesia that focuses on education-based services. Ruangguru has more than 15 million users, managed more than 300,000 teachers offering services in more than 100 subject areas, and has collaborated with 32 (out of 34) provincial governments and more than 326 municipal and district governments in Indonesia.

Ruangguru provides many learning services, the favorite being ruangbelajar. It is an online self-learning platform with topic-based journeys consisting of animated videos, quizzes, infographic summaries, and topic exercises accessible through Ruangguru’s mobile application. Ruangbelajar is available for students from grades 1 to 12 of all curricula in Indonesia.

Other learning services by Ruangguru are:

  • ruangles, an online marketplace for private tutors
  • ruanglesonline, an online private learning consulting service
  • digitalbootcamp, an online interactive learning group with live streaming services
  • ruanguji, an online tryout platform for students to test their knowledge and get feedback
  • ruangbaca, a blog of learning materials and tips for students, parents, and teachers
  • ruangkerja, a B2B mobile-based platform for corporate training and professional development
  • Brain Academy, Ruangguru’s latest product, a unique 21st-century tutoring center located in 10 cities that combines online and offline learning as a form of blended learning

🎨 Job Description

  • Planning and managing research projects
  • Participate and discuss in product strategy and decision with various stakeholders
  • Conducting qualitative and quantitative research projects to build products and/or features of Ruangguru
  • Collaborate with Product Managers and Designers to bring out the best solutions to users/customers
  • Deliver insightful findings to stakeholders in order to help them make strategic plans and decisions
  • Be a good team player to collaborate with cross-functional divisions to bring out the best research insights
  • Work closely with various stakeholders to help them improve Ruangguru’s products and services.
  • Validate Ruangguru’s product through usability testing and/or similar methods

🤹🏻 Skillls

  • Has 1-2 years of proven experience in UX Research, UX Design, Market Research, Product Management, or similar role
  • Has research portfolio
  • Has good skills in analytical and critical thinking
  • Has good presentation and communication skills
  • You love to interact and communicate with new people from various backgrounds and demographics.
  • Has a degree minimum in Bachelor Degree from reputable schools, not limited to behavioural or social science.
  • Has experiences in conducting various qualitative and quantitative research methods, from In-depth Interview, observation, survey, FGD, etc.

Additional Points if you have:

  • Experienced in UX Design and/or project with Human Centric Design (HCD)
  • Experiences building end-to-end Customer Journey Mapping and User Persona
  • Experienced using data analytic tools, such as: SPSS, R, SQL, Python, etc.

🍩 Benefit


Please refer 👋 Halo Designers on your application to be considered