UX Research Manager

RedDoorz is Southeast Asia’s largest and fast-growing, technology-driven hospitality brand. With a vision to enable people to travel more and provide affordable, reliable stays in all major cities and destinations across the region, RedDoorz is disrupting the hospitality industry by transforming the fragmented supply inventory into branded, standardized accommodations.

RedDoorz was founded in 2015 by a team of senior executives with deep experience in the online travel and hospitality industry and since then it has grown into a regional powerhouse with operations in Indonesia, Singapore, the Philippines, and Vietnam. As part of the RedDoorz brand network, hotel owners are able to grow their business, increase revenues and profits while streaming their operations. RedDoorz’s solutions help hotel partners manage distribution, pricing, marketing, customer experience, and technology – offering an end-to-end platform powered by an advanced tech and digital infrastructure.

🎨 Job Description

The UX Researcher’s work is to provide answers to the most challenging questions in the product’s design. The UX Researcher reveals what the consumers need from the business’s products by conducting primary research, exploring consumer behavior and motivation, and working with the Product Design, Product Management, and Product Development (engineers) departments in developing new product features.

The most fundamental role of the UX Researcher is to assist the entire User Experience (UX) team in understanding what would ensure that the consumer’s experience with the product feels more intuitive, fun, accessible, and quite possibly, magical.

The User Researcher will be responsible for designing and conducting user research, and identifying the best method based on research goals and resources. The Researcher is responsible for all aspects of research (planning, recruiting, moderation, analysis, reporting) for both generative (participatory design) and evaluative (usability testing) research. You will be using a variety of user testing methodologies to reveal actionable customer insights. You will also be comfortable working with data, from gathering and analysis through to design and presentation.

Roles & Responsibilities

  • Take strategic problem areas and formulate an appropriate research strategy
  • Plan and carry out interviews and surveys to inform future product work
  • Validate new designs through ad-hoc user feedback sessions with customers and internal users
  • Create a research plan, write a screener, recruit users, schedule users, moderate test, create video clip highlights
  • Synthesize top-line results, create research findings summary, and effectively present and share results.
  • Open-ended show me how you use it interviews with customers and prospects
  • Relationship building with key customers to gain deeper insights
  • Establish and manage relationships with research related vendors.
  • 4+ years conducting user research for software/web-based products with stories to share
  • Prior experience and ability to perform all research-related tasks in the research project lifecycle with minimal help or oversight
  • Flexible approach to research: Our goal is to provide value to the product team. If an existing research method doesnt do that, we invent our own research method.
  • Experience with remote testing tools
  • Ability to quickly share research results with teams (top-line results in hours, not weeks).

🤹🏻 Skills

  • 4-6 Years of UX research experience
  • Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)
  • Ability to quickly and effectively share research results
  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration
  • Ability to formulate specific, answerable, and practical questions
  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
  • Experience with remote testing tools
  • A strong desire for creative problem-solving with a positive attitude
  • Excellent time-management skills
  • Language proficiency required in English, Bahasa

🍩 Benefit

Red Doorz

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