UX Design Lead

The Innovation department’s job is to:

• Define & Design delightful interactive experiences.
• Investigate client and user problems and design delightful interactive experiences, such as apps and websites, to solve them.
• Design Thinking. Lead and maintain a collaborative & User Centric methodology to design solutions that delight users and businesses.

And as our XD Lead you are our team’s coach and help form and execute the Experience Design services for large (regional) clients. This means you:

• Impeccable Taste: You’re a very good designer with great taste. (But you’re not an asshole about it.)
• Solution-Oriented: You know damn well that design is about people and solutions, not only how it looks.
• Design Thinking Advocate. Understand the Design Thinking process and are able to lead the process for our clients to come up with innovative solutions based on users’ needs. This include:
• Discover: Primary & Secondary (UX) research
• Define: lead collaborative workshops in Figjam (or Miro/Mural) to come up with innovative solutions
• Design: Lead the wireframes and design of the solutions in Figma
• Implementation: work together with the PMO and Tech departments to implement solutions.
• Modern Practitioner: You know all about design, tools, and methodologies to create solutions for design problems. E.g. you love Figma, Sketch, and the Adobe Creative Suite.
• Leadership: You’re a beloved leader of designers and interns. You attract fantastic people and inspire them to do the best work of their careers.
• Charming: You love working with clients, and clients love you right back.
• Make things happen: You can take what is sometimes only an imperceptible hint of an idea, and with your team nudge and wrench it into a beautiful existence.
• T-Shaped: You’ve grasped the technology your designs are built on, and you work well with the developers and product managers who make it happen.
• Experience: You’ve spent at least 4 years at an agency, a startup, or a similar organization.
• Value Champion: You understand our company culture and values, and you help us maintain them. But you’re also not afraid to intellectually spar with our CEO to get the right solution