Sr. UX Researcher

FinAccel is a financial technology company that leverages deep data analytics across users’ digital footprint to automate credit risk scoring and access to credit in Southeast Asia, the 7th largest economy in the world. FinAccel’s flagship product, Kredivo “Buy now, Pay later”, enables e-commerce buyers to apply and qualify for instant credit and pay back over time. Merchants using Kredivo benefit from providing Point of Sale financing using a 2-click checkout to all eligible buyers.

FinAccel is founded by an experienced and well rounded team. The company is backed by some of the biggest investors in the region: Jungle Ventures, NSI Ventures, GMO, AlphaJWC and 500 Startups and regulated by OJK in Indonesia. The company has a flat, egalitarian structure, no politics, no BS; people who are problem solvers, have high ownership and execute fast will thrive here.

🎨 Job Description

  • Responsible for shaping and defining the ux researches that required for further product improvement
  • Uncover what our users need from our products by conducting research, performing usability studies, and also working with cross-functional teams
  • Inspiring change, delivering findings, ,evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user's experience more intuitive and enjoyable
  • Collaborate with the Product and UX team to ensure the quality of the delivered product meets the good standard of design, user experience and features.
  • Develop quantitative and qualitative exploratory/evaluative research plan and consider the most suitable method to be used
  • Defining, Planning and implementing research and usability testing using proper and suitable quantitative/qualitative methods
  • Collaborate with other stakeholders to define feature or improvement that can help increase or move our product metrics and user experience
  • Conduct thorough data and research analysis from existing data and create suitable action items from those findings.
  • Advocate research findings to diverse audiences and propose reasonable improvements that can be implemented for UX purposes.
  • Implement quarterly PDCA (Plan-Do-Check-Action) in each work activities to ensure effectiveness of output quality of the product development process

🤹🏻 Skills

  • Minimum of 5 years experience of working in UX Research or product development field
  • Experience with conducting user/qualitative/field research
  • In-depth understanding of UI UX, various UX research method and product development
  • Extensive knowledge of SQL, BigQuery or quantitative analysis is a must
  • Excellent portfolio demonstrating past work experience and deliverables
  • Critical thinker and problem-solving skills
  • Great interpersonal and communication skills
  • Great in both quantitative and qualitative analysis skills
  • Self driven with high ownership and motivation

🍩 Benefit

FinAccel

Jakarta
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