Senior UX Researcher

Ruangguru is the largest and most comprehensive technology company in Indonesia that focuses on education-based services. Ruangguru has more than 15 million users, managed more than 300,000 teachers offering services in more than 100 subject areas, and has collaborated with 32 (out of 34) provincial governments and more than 326 municipal and district governments in Indonesia.

Ruangguru provides many learning services, the favorite being ruangbelajar. It is an online self-learning platform with topic-based journeys consisting of animated videos, quizzes, infographic summaries, and topic exercises accessible through Ruangguru’s mobile application. Ruangbelajar is available for students from grades 1 to 12 of all curricula in Indonesia.

Other learning services by Ruangguru are:

  • ruangles, an online marketplace for private tutors
  • ruanglesonline, an online private learning consulting service
  • digitalbootcamp, an online interactive learning group with live streaming services
  • ruanguji, an online tryout platform for students to test their knowledge and get feedback
  • ruangbaca, a blog of learning materials and tips for students, parents, and teachers
  • ruangkerja, a B2B mobile-based platform for corporate training and professional development
  • Brain Academy, Ruangguru’s latest product, a unique 21st-century tutoring center located in 10 cities that combines online and offline learning as a form of blended learning

🎨 Job Description

  • Conducting wide range of qualitative and quantitative research projects to build strategical products of Ruangguru
  • Deliver insightful findings to stakeholders in order to help them make strategic plans and decisions
  • Help nurture other research members and related teams to upgrade their skills in designing and conducting research projects
  • Advocate research culture in whole company to improve building products and strategic decisions
  • Work closely with various stakeholder to help them improving Ruangguru’s products and services.

🤹🏻 Skillls

  • Bachelor's Degree (or higher) from reputable schools, not limited to behavioural or social science
  • Has 2+ years of proven experience in conducting behavioural and product research, synthesizing research findings, and workshop facilitation
  • Has excellent strengths in analytical thinking and strategical mindset
  • Has excellent and top notch communication skill in presenting insights to stakeholders
  • You love to interact and communicate with new people from various backgrounds and demographics
  • Has wide range knowledge of using qualitative and quantitative research methods and tools
  • Additional points if you have experience in ethnographic studies, experience building end-to-end Customer Journey Mapping, knowledge and/or experienced in Customer Experience or Service Design, experience in international research or conducting research in remote areas of Indonesia.

🍩 Benefit


Please refer 👋 Halo Designers on your application to be considered