Manager - Digital Experience Designer (UI/UX)

PT AIA FINANCIAL (“AIA”) is one of the leading life insurance companies in Indonesia that registered and supervised by the Indonesian Financial Services Authority. AIA in Indonesia is a subsidiary of the AIA Group. AIA offers various products ranging from life insurance, health insurance, personal accident insurance, and unit linked products, including Sharia based insurance, as well as employee benefits services, severance and pension fund (DPLK). These products are marketed by our 6.600+ experienced professional sales force through multi distribution channels including Agency, Bancassurance, Corporate Solutions (Pension & Employee Benefits), and Direct Marketing/ Telemarketing.

🎨 Job Description

AIA is hiring for Manager - UI/UX Experience Designer :

  • To improve customer satisfaction and loyalty through the utility, ease of use, and pleasure provided in the interaction with a product
  • To set a certain UX standard within the company and ensure all company’s platforms can met the standard before release
  • To solve user problems by emphatically leveraging their needs and implementing the human-centric design approach
  • To envision the end-to-end user experience in any process and platforms

Company’s UX evangelist (70%)

  • Set a user experience standards as a guideline for all applications or process development within AIA
  • Support related stakeholders as an SME for any user experience related cases to ensure the UX standards are met
  • Develop and iterate user flows to constantly improving the way users are interacting with the business
  • Produce lofi and/or the wireframe prototype of the user flows to acquire approval/acceptance from product owner/user
  • Working closely with UI Designer to produce the UI design based on the agreed user flow and/or wireframe by creating the design brief
  • Support Group HCD alongside UI Designer to develop and/or iterate the design system, as well as on the UX research process

UX journey watchperson (15%)

  • Collaborate with related parties (e.g., system analysts, developers, product owners) to propose new/changes in the user flows/process and ensure that it’s feasible to develop
  • Performing the UAT of any platforms to assure the UX is acceptable to release/deploy

UX Investigator (10%)

  • Collaborate with the Customer Insight and Customer Research team to carry out the usability and user testing
  • Monitor user feedback and analyze data from analytical tool and testing report to improve user satisfaction over time

UX trend spotter (5%)

  • Identify developing trends in UX tools or journey and analyze if the trend is applicable to implement in the AIA’s environment

🤹🏻 Skills

  • Education – A bachelor’s degree
  • Experience – Minimum at least 6 years of working experience as UI/UX designer or researcher
  • In-depth knowledge about business operation of insurance or financial services
  • Expert knowledge in using Figma to design user flows, UI, and prototypes
  • Experienced in using project management tools preferably JIRA
  • Basic understanding of programming languages is a plus
  • Knowledge in web/app analytical tool such as Google/Firebase Analytics, Adobe Analytics, or Mixpanel is a plus
  • Excellent command of English, written and oral.
  • Special skills:
  1. Highly empathetic
  2. Strong curiosity and desire for continuous learning
  3. Sharp strategic thinking and strong innovative thinking
  4. Strong influencing and collaboration skills
  5. Strong problem solving and data-driven decision-making skills
  6. Strong project management skills
  7. Strong presentation skills with the ability to influence key stakeholders at all levels of the organization

🍩 Benefit

AIA Indonesia

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