Customer/User Experience

SeaBank is a digital financial institution. We are a tech-based banking company, providing customers the convenience of banking 24/7 from home or anywhere, through smartphones.

SeaBank aims to become the country’s digital banking destination via ongoing product optimization and cutting-edge technology, providing a seamless and enjoyable user experience.

Prior to being acquired by SEA in 2021, SeaBank was known as PT Bank Kesejahteraan Ekonomi (BKE), a bank that was established in 1992. SEA (NYSE: SE) is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Together with Sea, SeaBank's mission is to better the lives of consumers and small businesses in our region with technology.

The SeaBank team is rapidly growing. We are on the lookout for talent who have the drive to shape the future of banking industry and serve the underserved segment in Indonesia. If you are excited by innovation and the new ways of banking, SeaBank could be a place for you.

🎨 Job Description

  • Formulate targets and metrics related to the customer journey that are relevant to the product development strategy.
  • Identify opportunities for product development based on user needs, market conditions and competitors.
  • Establish and maintain the vision of the overall user experience across all SeaBank products / features leveraging human-centered design, usability, and other applicable best practices.
  • Aligning deliverables with overall user experience strategies optimizing overall customer and end-user experience across all engagement and interactions within the app.
  • Develop strategies for organizational improvement, touchpoint / channel design, and Customer Experience (CX) service delivery improvements
  • Champion customer needs internally and mobilize other relevant resources to to maximize customer impact.
  • Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
  • Monitor the process of collecting customer feedback from various available channels and checking reports related to the results of customer feedback analysis.
  • Monitor the process of making customer feedback analysis reports and formulate follow-up to key takeaways and corrective action plans.    

🤹🏻 Skills

  • Bachelor's Degree, with a focus in Design, IT/Technology, or Business
  • 4-5+ years of relevant experience in consulting/banking/fintech. Prior experience in cx consultancy firm a plus.
  • Leadership experience; proven track record in mentoring and guiding CX/UX team on project work as well as professional development preferable.
  • Experience with CX Strategic thinking and experience design principles.
  • Experience in creative methods and complex design workflows (facilitating workshops, benchmarking, low-to-high prototyping, usability walkthroughs, user testing etc.)
  • Product centric mindset. Focus on the digital CX and helping product and design to discover and deliver on new opportunities.
  • Strong communication skills including written, analytical, presentation and verbal in both English and Bahasa Indonesia.

🍩 Benefit


Sorry, its closed
This kind of job is High Demand. Subscribe to get similar job to your email first time.
Please refer 👋 Halo Designers on your application to be considered
Cover of Book "Petunjuk Memulai UX dari NOL" Best UX Book Indonesia
Our book just passed 4,300+ readers!
Langkah langkah menjadi UI UX Designer dan Researcher.
Limited stock
See the Book
Goodreads rating 4.8 ⭐