Customer/User Experience (CX/UX)

SeaBank is a digital financial institution. We are a tech-based banking company, providing customers the convenience of banking 24/7 from home or anywhere, through smartphones.

SeaBank aims to become the country’s digital banking destination via ongoing product optimization and cutting-edge technology, providing a seamless and enjoyable user experience.

Prior to being acquired by SEA in 2021, SeaBank was known as PT Bank Kesejahteraan Ekonomi (BKE), a bank that was established in 1992. SEA (NYSE: SE) is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Together with Sea, SeaBank's mission is to better the lives of consumers and small businesses in our region with technology.

The SeaBank team is rapidly growing. We are on the lookout for talent who have the drive to shape the future of banking industry and serve the underserved segment in Indonesia. If you are excited by innovation and the new ways of banking, SeaBank could be a place for you.

🎨 Job Description

  • Design and conduct research
  • Do both quantitative (interviews, usability testing, etc.) and qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products
  • Conduct quantitative studies such as surveys to evaluate the impact of product changes
  • Study competitor platforms and market trends to identify opportunities
  • Explore and adapt new research practices to improve the team’s effectiveness and speed
  • Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development)

🤹🏻 Skills

  • Bachelor’s Degree
  • Ideally, min. 3 years of experience as Product Researcher or User Experience Researcher, Customer Experience/User Interface/User Experience (CX/UX or UI/UX)
  • Familiar with banking products and services and/or mobile-app based products
  • Strong problem solving skills with the ability to articulate design decisions and collect feedback for design iteration
  • Understand and experience in all stages of the user-centered design process
  • Strong familiarity with Customer Experience/User Experience studies, both qualitatively (interviews, usability testing, etc.) and quantitatively (surveys, data analysis)

🍩 Benefit


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